If you are not available to take delivery, when our courier partner attempts to deliver your order, the courier service will notify you. Thereafter, an additional attempt will be made to deliver your order, after which your package will be returned to our fulfilment centre. In case of a prepaid order, a refund will be generated as credits into your website account. These credits can be used for future transactions on Killerjeans.com, please check the CREDITS section in FAQs for more details.
RETURNS
Return Process
A request for return can only be raised post 24 hours of receipt of product. All return requests must be received within 7 days of delivery. To return a product, view the order details in - My Account > Orders> Select Product > Return. Once the request is processed, the return order will be picked up from the address provided by you while placing the return request.
Please provide your product details and the reason for your return, so we can keep improving your shopping experience. Once your return request has been generated, we’ll send you a confirmation via SMS and email.
Return Policy
Most items are eligible for returns (and refunds), except for personal use items such as masks, swimwear, innerwear ( boxers, briefs, trunks, vest, pyjamas), sunglasses, Deodorant, fragrances, socks, and jewellery. All refundable items should be unused, intact and in their original packaging (labels, tags, boxes)
In case a customer wishes to return a delivered item, a video of the customer receiving the packet and opening it to reveal the damaged product is mandatory. No returns will be processed without video proof.
The refund will be processed post quality inspection of the product(s). This may take 5-7 working days post receipt of goods at our fulfilment centre.
Returns With Promo Code Or Discount
If you used a promo code or discount at the time of purchase, you will be credited only for the final amount you paid after using the promo code.
Customer Returns the Wrong Product
If a customer returns the wrong product, we cannot accept responsibility for the error. Our return policy covers only returns of original products dispatched from our warehouse. Please ensure that you inspect the product before handing it over to the courier person. Refunds will not be issued for returns of incorrect items. In case of a return request from customers for the wrong product, customers are responsible for bearing the shipping charges associated with it. We will accept the request for return of wrong products within 30 days of product return initiated. For further assistance, please contact our customer support team
REFUNDS
1.Pay On Delivery Orders
If you had opted for pay on delivery at the time of purchase, you have the option to receive your refund via credits into your website account, or an account refund via a link.
To select your preferred mode of refund, please go to My Account> Orders> Select the product/s > Select ‘Cancel’ or ‘Return’. You will be directed to a page where you can select the preferred way for initiating a refund.
Killer Jeans Credits- refund will be generated as credits into your website account. It takes 2-3 working days for the credits to reflect in your website account after receipt of returned merchandise in our fulfilment centre. For more details, please check the CREDITS section.
Account Refund- To receive an account refund, a link will be sent to your registered email address and mobile number, along with an OTP verification code post receipt of returned items at our fulfilment centre. Click on the link to add your bank account details to initiate a refund.
Please Note: Refunds are not processed on bank holidays, Sundays and non-working alternate Saturdays.
2.Pre-Paid Orders
For pre-paid orders, you can choose to receive the refund back to the payment source account, where the payment was made from, or you can receive the refund as credits in your website account, which can be used for future transactions.
To select your preferred mode of refund, please go to My Account> Orders> Select the product/s > Select ‘Cancel’ or ‘Return’. You will be directed to a page where you can select the preferred way for initiating a refund.
- Killer Jeans Credits – Kindly check the CREDITS section for more details.
- Back to Source – You will receive the refund in the card/account used at the time of purchase. The refund will be initiated after receipt of returned merchandise at our fulfilment centre. It may take up to 5 days for the amount to reflect in the source account.
